User Onboarding
Solutions
Impress your users, free or paid, at the onset of the customer journey. With the right user onboarding, ESI will help you ensure every customer understands your product and the impact it can have.
OUR TEAM HAS WORKED WITH THE BEST
Simple Product & Pricing
Your users need to know which product and price point is right for them. Companies often make product packages far too complicated and overloaded with features that don't communication true impact. We help you creating pricing pages, positioning, and packaging that convert into customers getting exactly what they desire - no more and no less.
While your product might be an extremely complex, technical platform, the communication and onboarding has to be clear and concise. The ESI team has worked with some of the largest and most technical products on the planet, and we use that experience to help you turn every customer into an expert in your system within minutes.
Every user intakes data and onboards different than the next. Forcing everyone to go through the same tutorials, documentation, or videos is going to increase churn. ESI will help you come up simple onboarding education across multiple mediums so users can select the journey that works best for them and makes them return time and time again.
Your most cost-effective source of growth is your current users. Whether you're a mobile app trying to build a user base, or you're a SaaS that needs to engage a larger team, we help you turn every user into a product champion. We'll encourage product sharing and virality using strategies that don't force reviews and sharing on unwilling customers.
Every time you launch new capabilities, you must educate your customer on them. You restart the customer onboarding every time a new launch on your product happens. This can be tedious and annoying for users. We'll help you segment your users by behavior and come up with an adoption strategy for each and every persona on your product.
Set the Tone for User Lifetime Value
The way you onboard your next user sets the tone for how long they will stay and the wallet share they provide you.
42%
45%
38%
ESI will act as your user onboarding specialist, helping your business to make the most of every one of your prospects as soon as they enter your funnel.
Interactive Walkthroughs
Create stunning, interactive walkthrough tutorials for every user to understand exactly how and why your platform works the way it does. Leave behind static pop ups and impelement interactive journeys for those that need the help, while providing faster resources for ready-to-go users that want to learn by trial and error.
Activation Analysis
Understanding the activation point in a product is everything. Our data specialists will start to piece together the user behavior needed to tip the user over the edge into being a raging fan. We focus on the small actions that encourage adoption, as opposed to using brute force to get the next user to pay.
Behavioral Analytics
While every product has analytics, they're not created equal. With your team, we'll help assign values to every event and analyze the behavior of users. Identifying key behaviors that encourage further adoption, indicate churn, and more are all uncovered with the right behavioral analytics set up.
Prediction & Forecasting
Want to know when your customers will churn before they do? Using data science, AI, and decades of experience, ESI will help you identify users ready to churn, whether on a free trial or a paying customer. Furthermore, our team will teach you out to analyze and predict churn as your product evolves.
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